FedEx completely ruined my Framework delivery experience and wasted two full days

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1

I’m beyond frustrated right now.

I live in Belgium and I ordered a Framework Desktop that was shipped via FedEx. On Monday (Nov 10) morning, FedEx told me that my package would be delivered the same day. So I stayed home the entire day and even took a work-from-home day just to receive it. No one showed up.

Tuesday (Nov 11) was a holiday, fine. But today (Wednesday), I called again and was told that the delivery would happen between 10 AM and 12 PM. I waited until 1:30 PM and nothing arrived. I stepped out for only 15 minutes, and somehow during that short time they marked it as a failed delivery attempt.

The absurd part is that my main door was open, and they could have easily left the package safely. Now FedEx wants me to travel 35 km to the nearest FedEx station to pick it up myself. That is completely unreasonable.

FedEx has already wasted two entire days of my time and now expects me to fix their mistake by collecting the package myself.

Framework, I really like your products, but if FedEx is the only available shipping option, that is a major deterrent. No customer should have to go through this much trouble to receive something they already paid for.

If they do not attempt to deliver it today, I’m honestly considering a chargeback.

FedEx are just unprofessional.

2

Hi,

When I received my FW16, I was in all day. I saw their van pin on their delivery app.
They got to about 100 Meters from my house, and then marked it as “a failed delivery attempt”.

My guess is they could not find my house, but they made no attempt to call me for directions. I don’t know why they could not find it. Amazon drivers find it every day.

So, my guess is that they never actually reached your house.

3

The issue is with FedEx, not Framework. Taking the issue up with FedEx is going to have much more traction. We get it, most of the deliver carries are not what they used to be; this is a common work issue worldwide.

Returning product is one thing, filing a chargeback with a credit card company is wasting time and resources that could be spent on actual cases not “I am not happy with the delivery company”

Have packages delivered to a work address or somewhere they can be picked up.

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