Fingerprint reader working, but Windows won't let me login with it

Framework Laptop 13
,
1

Howdy all. I recently upgraded from a FW13 with Intel i7 11th gen to one with the new AMD motherboard (AMD Ryzen AI 9 HX370).

After having to solve some RAM issues, I installed Windows 11 and the driver pack.

For some reason, when I boot into Windows, the option to login with the fingerprint reader is unavailable.

I have to use my PIN to login. Not a huge deal, but I’m used to fingerprint login on my old FW13 with the Intel motherboard.

Here’s a screen cap showing the option to set up “another” fingerprint (suggesting that the first one stored just fine) and no driver errors in Control Panel: Screencap

Has this happened to anyone else? Can anyone offer any suggestions?

2

Hi, If you have updated finger print driver, then you may need to remove and register finger print one more time. it was related to enabling Windows Hello Enhanced Sign-in Security (ESS).

3

Well, this stinks. I deleted the fingerprint reader from Settings. Then I tried to reset it. When I tried to register my fingerprint again, it gave me this image…

b6uJipQ
b6uJipQ701×842 10.5 KB

4

I’ve found some YouTube instruction how to fix it. I have not tested it, so do it on your own risk. link to the video is from Microsoft forum That Fingerprint is too similar to one that's already set up. - Microsoft Q&A

1 Like
5

Thanks for your suggestion! It’s all working now.