Framework 13 AMD 7040 Touch Display Not Working

Community Support
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1

Got my new Framework 13 Pro Touch Screen Display installed but I cannot get touch to work. I tried the fixes listed:

Reset bios defaults.

Reinstalled the 3.20 bios.

Uninstalled the display in Windows 11.

Booted into Debian 12 and updated to see if that would work.

I even did the mainboard reset where you press the intrusion switch 10 times.

At this point I am wondering what else to do or my digitizer layer is broken?

Can anyone in windows confirm what the monitor driver and name is in the device manager?

Thanks

2

Try the Embedded Controller / Power reset. I had to use this method to get my laptop to recognize the touchscreen:

  1. Shut the laptop down completely.
  2. Disconnect USB-C power.
  3. Remove the input cover.
  4. Disconnect the main battery connector.
  5. Hold the power button for ~15 seconds.
  6. Reconnect the battery.
3

Thanks. I will try that tonight and see how it goes. I figured the intrusion switch reset would do it but I am at the end of my wits here.

4

Got time to try that. Didn’t work. At this point I think I need to contact support as I don’t know what else to do.

5

You just need to reset the bios. Go into the bios settings and set optimal settings. Once you’ve done this you can set your settings.

At this point I shut down the computer and left it for ~5-10 seconds to reset the EC then power it back on and it’ll just work. See below for full details on this.

6

Here is how to ensure the EC is reset:

  1. sudo ectool console
  2. it will have timestamps on each line.
  3. try to reset the EC.
    a) power off laptop
    b) remove psu.
    c) wait 60 seconds
    d) power back on.
  4. sudo ectool console
  5. the timestamps should restart from a low number again, indicating the EC reset worked. If the timestamps are still high, the EC reset failed.

Note: The BIOS 3.20 you already have is the one you need, as the release notes say it is needed for the touch display.
I believe the touch detection is passed via the EC, which is why the EC needs to have been updated and reset. The new EC code is in the BIOS 3.20 update. The BIOS and EC update together.

The title mentions “Framework 14”. Have I missed an announcement or is 14 a typo?