Hello Framework Community,
I’m experiencing an issue with my Framework 13 (AMD AI 300 Series - Ryzen AI 7 350) that I purchased a few months ago. When I press the power button, the keyboard backlight and power button light turn on, but the screen remains completely black. I’m currently overseas and this is my only computing device, so getting this resolved is quite important for me.
Here are the details about my system:
- OS: Windows 11 Pro
- OS Release: Latest
- Framework Product: Laptop 13
- Generation: AMD AI 300 Series (Ryzen AI 7 350)
Here’s what I’ve tried so far:
- Confirmed the battery seems charged (white charging LED).
- Tried connecting to external displays via USB-C, but there was no output.
- Performed a mainboard reset (chassis open switch press/release 10 times).
- Tried booting without the SSD installed - the screen remained black, but the keyboard/power button lights cycled a few times before staying on.
Has anyone else experienced a similar issue or have any suggestions for troubleshooting steps I could try? I’ve also contacted official Framework Support, but wanted to see if the community had any insights.
Thanks in advance for any help!
Just wanted to give an update on the blank screen issue I was having after swapping RAM and reinstalling the SSD. Good news - it’s working now! The way it happened was a bit strange, though.
After still getting a blank screen with everything reassembled (including reapplying the silver grounding tape above the “made by the framework team with love” note), I tried a few things:
- Powered it on (still blank).
- Hit the power button again (seemed to go to sleep).
- Removed the keyboard layer (red lights flashed due to SW3).
- While the keyboard was off, I hit the power button again to wake it up, and the LCD suddenly turned on!
Since then, I’ve put the bezel back on and it seems to be working fine through a few restarts.
So, it’s working now, but I’m not entirely sure what the magic step was! Any thoughts on what might have caused this are welcome.
The RAM has to work for the display to then work.
When first installed, the memory can take up to 15 mins for memory training.
Did you leave it that long?
The RAM has always worked. This whole fiasco started randomly after about 50 hours on the computer. In my earlier messages I mentioned that amongst many of the concurrent things i tried, one of them was swapping the ram sticks. i do not recall how much time was spent after i swapped the ram sticks but its plausible that it was 15 or so minutes before booting up again.
The root solve could potentially be boiled down to me swapping the RAM sticks OR unplugging and re-plugging the LCD cable and reseating it + its silver ground tape. The only value that could be provided here is comparing it with other people or @frameworksupport based on their historical experience with similar issues.