I recently got my DIY framework 13 AMD r5 7640u with the 2.8k matte screen on September 13th and it arrived September 17th. I put in a wifi 7 chip in it as well as g.skill 64gb sodimm ram & 4tb Samsung 990 pro SSD. When I went to boot it up, it turns on, but doesn’t display a screen, all the codes are correct on the right side as far as I know. Goes white for the first light then green 12x then orange 1x then blue 1x then green for the remaining lights. I haven’t put an OS on it because I can’t even get to bios or have a screen come up. I tried reseating the ram, reinserting the SSD, replugging in the screen and replugging it, as well as replugging in the battery. Battery is fully charged. If anyone has any ideas please let me know. I have already contacted support.
The laptop needs RAM installed in order to display anything on the display.
I suggest removing the wifi and nvme ssd and leave just one ram chip installed, and see if it boots. One of the devices might be faulty.
Tried this, still nothing
There are 3 options to check:
- training ram on first boot. it can take up to 20 minutes.
- issue with memory slot. there were some reports that pins in RAM slot were bend. please inspect it New Framework with bent RAM pins?
- faulty ram stick
Did all this already, no bent pins and the ram isn’t faulty. I’m trying to leave it on for 30 mins or longer to see if it is the memory testing
What is the exact make and model of the ram chips and the wifi card?
Go by what is written on the ram chips module, not what you ordered. There have been cases of mismatches there
Those model numbers all look ok/compatible to me.
I had the same symptoms but with the AI 300 series ( New AMD AI 300 DIY, powers on but no display, status LEDs 12 green, 10100011 (0xa3) blue/green ). tl;dr it may be the memory even if all the specs match.
The RAM I bought matched the advertised requirements, but when I traded RAM modules with a friend who had the exact same model and configuration (Kingston KF556S40IBK2-32), the display/everything started working (well, there are other issues, but separate), and his framework 7040 series still works, so it’s not like the RAM I bought was simply dead.
I wish to detail my experience further. The 11th green code is supposed to mean “DDR initialized OK” ( Framework Laptop 13 Blink Code Diagnostic ), but in a support ticket they suggested RAM was an issue. I had given them the model number and even a direct link to the spec sheet showing it matched their requirements exactly - native 5600MHz (What DRAM/memory is supported by Framework Laptop 13 (AMD Ryzen™ AI 300 Series)?), but they still tried to hit me with the “It seems that the RAM sticks you are currently utilizing do not meet the correct RAM speed/specs”.
They could have told me that it was just general manufacture/model incompatibility - I get it, but to say it didn’t meet the correct speed/specs was just lying to my face and hoping I didn’t know better. When I pressed them on it, they tried to dodge the question, saying my model of RAM was not one of the verified models, but that’s different from saying it “[did] not meet the correct RAM speed/specs” (at the time of the ticket and at the time of this post, the link above says “We do not currently have XMP memory support on the Framework Laptop. We recommend using DRAM that natively runs at DDR5-5600 speeds. While XMP memory should safely fall back to a slower speed, we have seen customer reports of some XMP memory modules not booting”). I continued pressing them on it, which they eventually admitted that they made an error and the memory I had and “Your memory does meet the advertised 5600MHz specification”, which, I do appreciate over nothing.</end rant>
After many many annoying tests - trying one slot, trying the other, one stick, the other, etc. I eventually found out/confirmed that the RAM I borrowed from a friend, who had the same model and configuration of RAM but in a framework 13 7040 series, worked in my laptop under any configuration
At that point I thought I had bought a dead RAM unit, but even more surprising is his laptop worked/works with the RAM I originally bought, and in any configuration.
Framework offered to send me a new mainboard - and display since the connector seemed about to break - which I appreciate and that part was straightforward and hassle-free. (The original mainboard and display were returned of course).
I was optimistic, and even carefully recorded the whole process when I received and replaced the mainboard and display. Unfortunately, when I booted it up with my original RAM, the display was still blank. In the end, I just swapped RAM sticks with my friend and let the ticket close, since I was done trying to debug it.
Others have posted issues with what would seem to be compatible memory for the AMD AI mainboards only to have the same results you experienced.
I suspect it has something to do with the subtimings. Most of the examples of this happening were from kits that had a Cas latency (CL) of 40. It may not be a mainboard design issue, as much as a limited range of compatibility with the latest AMD AI processors. Which would explain why it works in the AMD 7040 board but not in the newest AMD AI mainboards.
This is just my novice theory from reading about posts on the forums. Fortunately the difference in Cas Latency is pretty negligent on a laptop vs. a higher end desktop. It would be interesting to try the same “kit” from G.Skill but with a higher Cas Latency and see if the same thing happens.
As others have suggested, take out the WiFi card, and SSD. Try with just one ram module. If it does not work, try it in the other slot too. Make sure the memory is inserted correctly (I am pretty sure you already notice that the RAM goes in facing one way on one slot and the other way on the opposite slot)
Being as you have not had the display show up, the connector, cable, or display itself might be the issue. Do you have an expansion card with HDMI or DisplayPort you can test with? A few users have had an issue with the display connector managing to wiggle itself loose on the International trip and whatever bumps it had on the ground transport to its destination.
In one case, the connector was “seated”, but a users disconnected it from the mainboard and carefully reinserting it magically made the display start to work upon powering it up. I would try the expansion card route first as that will help narrow down the issue being as the flash codes are indicating all Green to go!
Let us know how it turns out.
I already did this all. I used an HDMI expansion slot to test the external monitor doesn’t work. Also mine isn’t the AMD ai laptop it’s a 7040 one.
If you suspect the laptop display is faulty. You need to unplug it from the mainboard before anything (bios) gets displayed on an external monitor.
The amd bios cannot display bios screens on more than one display, but intel mainboards can.
Did this already, didn’t fix it