Just completed the Framework Laptop 13 7040 DIY, when plugged into a 65W charger and push power button there are no lights displayed anywhere, no fan noise, no heat.
2 X 8GB Crucial DDR5-5600
1TB Samsung 980 SSD
I checked the input cover cable, both sides are connected well. Battery is plugged in from what I can see. I don’t see anything else unplugged within the laptop.
Swapped the two sticks of RAM into the different slots, no change.
I checked the 65W charger on other devices and it is working properly.
I have also tried charging with both USB C cards in each of the 4 slots on the device.
I am not sure what else to try to get the laptop to show any power or sign of life.
@Kenneth_Tatum this is a user-to-user support forum. While Framework staff read and occasionally contribute, it is not a vehicle for receiving warranty support.
I reckon you have already tried most of the things that other users might suggest.
I encourage you to open a support ticket. To get started with that process, click the locale-specific ‘Support’ link in the menu bar at the top of the forum pages.
The goal of my post was to see if anyone in the community when through this issue and maybe how to resolve it. If this is not the correct place for that I can close this post.
Please don’t close the ticket. You might get some helpful suggestions and future readers with a similar problem might turn it up in a search.
I was concerned that you might have thought you were communicating with Framework support via this forum. It’s good to know that you are not. Hopefully a solution will emerge quickly.
wait for memory training, on first boot it takes many minutes.
clear cmos by unpluging the battery, with the charger disconnected, and waiting at least 30 second.
charge the battery for an extended period of time using an first party charger, if the battery had no charge it can take many hours to charge the cell to their minimum charge.
their exist an lid intrusion sensor, have you tried booting it with computer fully built?
after some reading their seem the bios might not be happy if the internal display is not connected. which would mean it is included in the minimal devices boot.
have you tried with one stick of memory with both memory modules induvidaly in both slots each?
Finally their exist a motherboard reset procedure documented in the knowladge base.
Yes, just put everything back together full built and still no boot lights.
I also checked that the internal display connector is secure.
Just tried booting with only one stick in slot 1 then slot 2. Then the other stick in slot 1 then slot 2. No change no lights.
I followed the motherboard reset guide but there is no RTC coin battery to disconnect on the AMD 7040 motherboard. So I skipped that step and completed the guide. No change, no power, no lights, no heat or fan showing the board is getting any power.
their should exist an power button on the mainboard marked sw1, it is meant to be used for standalone mode. with the charger connected, skip the USB-C expansion card and use a known good charger.
This may not be related to your issue but my wife’s new Framework 13 also had a power issue, it either didn’t power on at all or it would suddenly turn itself on or off. What I found was that when the main unit was assembled at the factory the wires going through the channel under the screen weren’t routed properly and they were pressing the power button from the bottom so pressing the power button either didn’t work or it suddenly turned itself on and off. I ended up pushing the wires into the channel properly and away from the power button and this solved this problem.