Framework 13 (Ryzen AI 9 HX 370) Randomly Freezes Then Shuts Down – Only Change Was AX210 Wi-Fi Card

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1

Hey everyone,
Wondering if anyone has run into this before. My Framework 13 with the Ryzen AI 9 HX 370 will randomly freeze while I’m doing homework or just normal stuff. No input response at all (mouse/keyboard stop working), then after maybe 5–10 seconds it just shuts off completely.

Only recent change I made was swapping in a new Wi-Fi card – the Intel AX210.

Has anyone experienced anything similar? Could it be the card, a driver issue, or something else entirely? Not sure what to try next.

Appreciate any help.

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I would check that your NVME and RAM are both situated well and were not bumped during your wifi card swap out.

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…and memtest the hell out of modules.

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I have the 13 Ryzen AI 300; my computer has also been freezing recently with no input response, but has not been shutting down. I have to hold the power button down to turn off, then back on. Wish I had a fix for you but at least wanted to share you aren’t the only one having issues. Disappointing given these are not cheap computers. I have been disappointed with support so far.

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Same here. Ryzen AI 5 340 model with the latest BIOS and drivers (no modifications to stock hardware, got it as pre-built). Just freezes randomly and if you wait long enough, it reboots on its own. Very disappointing and happens multiple times a day sometimes.

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Is this symptom similar to:

or

If so, please add more details to those issues.

If you are able to reproduce it more often, then you might be able to help narrow down the problem a bit.

Please add detail like which Linux kernel etc, which BIOS version etc.