I just received my build of the framework laptop (DIY Addition). I have installed every part of the laptop and tried turning it on. Upon discovering that it wouldn’t turn on, I had left it to charge. After a charge, it still won’t turn on.
How do I go about resolve this issue? I am kinda bumbed out at the moment.
Is there any way that I could send it in? You guys at Frame.work assemble and ship it back out? The problem seems to lie in the assembly. The DIY Addition un-assembled is able to charge and turn on (with no image displayed)
Even with the button cell, the laptop wouldn’t turn on. That time, I had all the components installed. No signs of life.
It is when I had disassembled the laptop back to the delivery state where it showed signs of life. Charge port light came on (orange, which I assume is just a charge indication) and I was able to turn the laptop on, all be it with no image. Only fan spin.
I am now waiting on instructions to send in the main board for replacement, but framework support said that they would get in touch with me shorty. That “shortly” has been over an hour and still no reply. What is the duration on that “shortly”?
Alright. I think I am getting somewhere. As I can’t get a solid communication with framework, I am trouble shooting myself.
The problem seems to lie with the keyboard. When I plug in the keyboard, the charge light goes out and when it is off, the charge light is green.
I have the RAM In so far, the charge light is still solid green.
M.2 in, The light is still green.
All the HIDs are in, light is still solid green.
The Wifi module is in, the charge light is still green.
Really doesn’t matter in the long run, still need the mainboard replaced for that broken button cell pegs and keyboard. I have the button cell taped on for now.