Hi friends! If you run into issues that aren’t low-hanging-fruit problems easily resolved through Community outreach that you think might require hardware intervention or some technical troubleshooting, BEFORE posting in frustration on social media, contact Framework Support. I know there are horror stories online about bad support experiences and maybe you’ve even been burned by a terrible support interaction, but please give Framework Support a chance first. I do strongly believe we are providing excellent support, and while it’s absolutely possible we miss from time to time, more often than not, we’re delivering excellent care. There’s always going to be more critical stories posted than praise, even if the positive experiences vastly outnumber the misses given the energy required to engage. When you’re fired up about a bad experience, you’re just more likely to post about it. If you’re satisfied with the care, you go about your life, enjoying your tech.
So please, before you get frustrated, upset, or angry, give us a shot. We’ll do our best to make it right. Just please come in with the right mindset and a willingness to troubleshoot with us. We’re humans on the other end of the line, and we personally did not cause the ailments that you might be experiencing. We’re here to help!
