Framework Support Ticketing System Outage - Kustomer

Framework Team Customer Experience Updates
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Hello everyone,

Our support ticketing platform, Kustomer, is experiencing a major outage at the moment, and we do not believe our system is ingesting incoming support tickets (no auto-response). Given the system is down for us as well, we can’t see what’s going on behind the scenes. Here is their latest status update: Kustomer Status - Timelines and API not returning data in Prod 1

We sincerely apologize for the inconvenience, but unfortunately, this is completely outside of our control. We have our team standing by, and once Kustomer access is restored, we’ll continue to work through the ticket queues as quickly as possible.

Thank you for your patience.

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UPDATE: While we’ve gained access to the Kustomer platform, things are very unstable and we are unable to properly triage support tickets. We’re still standing by.

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UPDATE: Looks like we’ve finally come through to the other side of this Kustomer outage. We’re in and responding to tickets. Thank you for your patience.

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