Has anyone else been using a Dell TB16 dock successfully with their new AMD Framework Laptop 13 and Windows 11 Pro?
This morning, I tried plugging in my TB16 dock with two external displays (one 4k and one 1080p) to the left rear USB-C port for the first time. It initially recognized two new displays but the little LED on the cable is not lighting up like it did with my Dell XPS13 9360 laptop before it.
I did a Windows update to the 23H2 version and upon rebooting, the monitors didn’t come back. I was getting power from the TB16 dock but couldn’t see any of the Thunderbolt hubs, ethernet port, etc.
Then I did the AMD 7840u updates via their Adrenaline installer, followed by the Framework Bios 3.03 update after reading that some people’s display and power issues were better with drivers/bios updates, and initially on the first boot after the 3.03 bios update, the only USB port that was working was the right rear port, but a full shut-down and reboot seems to have brought back function to all 4 ports, somewhat.
Unfortunately, the TB16 in the left rear port was only providing power with no displays after the reboot. I unplugged and re-plugged the TB16 and then I got my external displays, but the laptop was running on battery. I had to plug a 65w power supply into the right rear USB-C port.
I need to actually get some work done, but I will report back if I can figure out a solution/scenario where the TB16 is recognized and works more reliably, but it seems to be a coin flip right now of either providing power or external displays, but not both. (the TB16 is powered by the larger 240w power supply, so should have enough for pass-through PD in addition to driving the displays)
I have avoided win11 so far but no authorization → no thunderbolt (unless you set it to insecure mode but I am not sure windows even lets you do that anymore, and you kinda should not anyway) so you do need to get it authorized somehow. Maybe try the win10 version of tb control, not like win11 is that different under the hood.
The TB16 looks like it has one of the older tb3 chip-sets that can’t fallback to usb+dp mode when thunderbolt doesn’t work.
The Thunderbolt app is not likely to find anything because Intel is looking for a Thunderbolt-certified driver that works with Thunderbolt-certified ports on the PC.
Because the FW13 AMD is USB4 and is not Thunderbolt-certified, I’m not surprised the Intel app isn’t helpful at all.
Edit: Per the Microsoft developer info page on USB4 devices, it seems like it should be showing as a USB4 Root Device Router using USB4DeviceRouter.sys for all “USB4 and Thunderbolt 3 hubs and devices”. Not sure why yours is showing as a Thunderbolt 3 Router.
Mine is slightly different from what Microsoft says though. Microsoft:
But I think I’m giving up on the TB16. I had to reset the TB16 (unplug, hold power button on dock for 30 seconds, then replug power to the dock and the cable to the laptop) and restart and unplug/replug the cable 4-5 times this morning to get my external monitors to show up.
Someone noted that their Lenovo 40B0 Thunderbolt 4 dock was working well and I found one on ebay that should arrive tomorrow or Monday.
Thanks for everyone’s help and suggestions! Glad to have joined the community…
Dang- I had an eBay best offer which I thought had been counter-offered/declined for a Dell WD22TB4 outstanding when I purchased the Lenovo 40B0, and somehow my offer got accepted, so now I also have a Dell WD22TB4 on its way as well. (I did have two TB16 docks for two work locations, so not the end of the world to have two docks if they both work, I guess.)
At least I’ll be able to report back if any issues to help others looking for compatible docks.
Just to close the loop, both the Lenovo 40B0 and the Dell WD22TB4 docks seem to be working well for me with a 4k displayport monitor and a 1080p HDMI monitor, and a few USB devices (external keyboard, USB microphone, logitech universal receiver), and both provided 60w of USB-PD. The Dell has a little LED on the plug which stays lit when the laptop is on.
After using the Dell for a week, just today I started having 2-3 episodes where the 1080p screen went black and then came back after about 1-2 seconds which I haven’t done any troubleshooting on yet. I used the Lenovo for about 2 days, and might actually like that one better because it appears to be fanless and has a removable thunderbolt cable to the host, unlike the Dell dock, but still trying to decide which dock will stay on my primary workspace, and which will go to a different setup.