FW13(Ultra Series 1) not responsive

Community Support
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1

I woke today to find my framework computer not turning on and an unresponsive LED when plugged in. I tried to take it apart to find the motherboard switch and see if it was an input issue by chance, but I couldn’t find it. Is there anyone that could help me with this?

  • Which OS (Operating System)? - Windows 11
  • Which release of your OS (Operating System / Windows 10, 11)? (if you are having a Linux related issue, please create your thread under the Linux subcategory) - Windows 11
  • Which Framework laptop (11th, 12th or 13th generation Framework laptop, Chromebook or Framework Laptop 16) are you asking for support with? - Ultra Series 1
  • If there is no information pertaining to your issue or question, please let us know here: Framework | Support Framework | Fix Consumer Electronics…
2

is the trackpad cable fully plugged in? in that same vein, is your power button plugged into the trackpad module?

If you could send an image that would be much appreciated

3

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4

is your power button plugged in on the other side? it doesnt show in the picture.