Hello,
I was gaming on my framework 13 AMD edition (windows 10) when suddenly my screen went black. I tried to turn the laptop on but nothing worked, the power button also does not light up anymore.
The button physically still works, I can hold it for a long period of time and the laptop turns off. I can verify this by sound (fans stop spinning) and by the LEDs on the inside, they stop blinking when the input cover is not in place.
Right now when I try to start the laptop nothing happens, the fans spin but no visuals on my screen. No logo at startup and the power button is not lit up. I’ve tried connecting an external display to see if that works but it’s also blank.
I have already contacted support but since it’s the weekend I thought I’d post here untill support gets back to me. I’m hoping to get this resolved as quickly as possible and to be able to find out what caused it to prevent it from happening again.
Thanks in advance