I recently replaced my headphone jack, and the new one stopped working after a couple of months.
It is not detected in windows, and I tried to unplug/reseat the cable from the audio board to the motherboard.
I cannot see the audio device in windows.
Is this possibly a hardware issue or a device driver issue? Any ideas?
Hi @Somebody, Please check our guide through this link: The speakers, microphone, or headphone jack on my Framework Laptop aren't working
I would recommend submitting a ticket to our support team here: Framework | Support so they can ensure your laptop is performing as intended!
Thank you and stay safe!
Thanks JB. In this case, the issue went away after updating all drivers, BIOS, and then reinstalling the audio board itself. It seems like the connection from MB to Audio board might have been the issue in this case.
Hi @Somebody,
We’re glad to hear that. If you have any other questions/concerns please don’t hesitate to contact us. We’re here to help!
Thank you and stay safe!