Ipad 2025 wont connect to F13 AMD 7640 at all and I get hardware errors from ports-related system processes

Community Support
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1

Hi everyone,

maybe someone can give me a hint on this issue. I am really frustrated by this experience with this laptop that I got new and wanted for such a long time. I hade a 40+ long email conversation with the support staff about this. Framework was already so kind to replace the mainboard, but the issue still persists to some extend even with the new mainboard. I no longer get bluescreens and full unresponiveness as of now, but still the two unchanged “symptoms” of probably one ports-related problem.

  1. I cannot connect an almost new iPad 2025 to this laptop. It somehow cycles through connection and disconnection about every half second. I never got it to recognize the device as iPad, even with iTunes and Apple Device Manager installed for drivers. All ports behave that way. It works on other computers flawlessly. I had it checked by Apple because of another recent software related issue and it is claimed to be all fine. Some furhter details:
  • It gets recognized as UCM-UCSI ACPI device with a warning in device manager. Deactivating or uninstalling has no effect on the device and the connect-disconnect cycle. An error with this text remains in the device manager even after:

UCSI PPM failed to complete UCSI command in a timely manner. Please contact UCSI device or system manufacturer to investigate. (Command:PpmReset)

  • When the HDMI module is in the F13 as well, I get a notification claiming that the display connection may be limited. Either the connection to the adapter or to the iPad must thus be recognized as external display.
  • Updating the BIOS, the AMD software and drivers and the Ipad OS had no effect on it.

Here is a video of the issue:

  1. The same system component, even with the new motherboard without ever having had contact to the iPad, creates system errors of unresponiveness especially when putting the PC to sleep.
  • I get errors from the same system unit UcmUcsiCx.sys claiming that the hardware had become unresponsive. I don’t understand what is going on. Please have a look at the dump file: Microsoft OneDrive Reports include:
The UcmUcsi driver has encountered an error. This is usually indicative of a problem with the UCSI firmware on the platform or device.
(...)
FAILURE_BUCKET_ID:  LKD_0x1D4_COMMAND_TIMEOUT_0x10_UcmUcsiAcpiClient_UcmUcsiCx!UcmUcsiCx::GenerateUcsiFailureDump
  1. (With the old motherboard, I once had an overvoltage event)
  • My new Anker 565 USB-C hub once started cycling on and off. I had two displays attached and they were also turing on and off. The adapter was also providing power through PD @ probably 80W. After some time, Windows gave me an error claiming, that an overvoltage event had occured and that the port would now be shut off. I did not use that adapter on the new motherboard yet out of fear that it would somehow break things. The ports seemed to perform same as before on the old motherboard. Removing the modules has no effect on the described other issues.

I am using Windows 11 Pro 24H2 freshly installed via rufus as by Framewroks manual. I installed the driver bundle and then also installed AMDs Adrenalina Adition SW and driver in its newest version as instructed by the support.

I use an one Crucial CT32G56C46S5 32GB RAM on slot Channel 0

I use WD Black SN770 1TB as storage

2

as far as I remember, there is an issue with apple devices. I do not remember all details, but it was investigated by one of the user and there is some issue with usb-c negotiation and voltage level.

it is listed as known issue on driver/bios page

workaround - use USB-A adapter to connect device.

Persistent crashes with F13 (AMD 7640)
3

Hey there,

Same issues on iPhone and FW16 laptop, usb A works, but this is a weird one I have seen linking back over a year? Any resolutions yet?

4

I asked the support staff about it and will keep you updated. USB-A works. I did not think that I’d need to resort back to that standard in a USB-C world for a laptop that does not even come with USB-A on standard configuration anymore.

5

Perhaps only a small overlap of users are apple and framework, knowing those around me and that most with iPhone use a macbook.

6

Sure thing. I really didn’t want to get such a device as well but was forced to because of no decent other options for a good OneNote experience at a low cost. I first wanted to get the F12 but the fan noise and battery life kept me off that.

7

I have done some investigations about the FW USB ports here:

I don’t have a Ipad 2025, so cannot take a USB trace of it, but my guess is it has a similar problem with the CC messages. CC messages are only used on USB-C, so the reason why only USB-C is problematic, and USB-A is OK.

1 Like
8

I tested other iPads in the store and got the same result.

Support wrote me:

Additionally, regarding the USB-C iPad connection issue you’ve reported, our team is currently investigating similar behavior on Framework Laptop 13 (AMD) systems. While this appears to be related to firmware-level communication with certain Apple USB-C devices, we are continuing to test and validate internally. We recommend monitoring future BIOS and driver bundle updates through our Framework Newsletter for any fixes or firmware improvements addressing USB-C compatibility.