Hey all.
I have been a happy 13 owner. I ordered a 16, received it today, but the touch pad panel won’t install flush (or at all, to be honest).
The keyboard snaps in as well as the dividers, but the touchpad won’t go flush. I’ve tried to maneuver it in every way I can think of, but no dice.
Any ideas?
Thanks in advance!
I’d try pulling out the inserts that you’ve got on the right- and left-hand sides of the touch panel row, then seeing if you can insert the touchpad in the ‘far left’ and/or ‘far right’ orientation. This could tell you if there’s an issue with the touchpad mounting brackets or something else. You could also pull the inserts and see if you can install in the center location without the inserts in place.
Good suggestion!
So, if I position the keyboard to the far right hand side, it fits. Center or left doesn’t.
I’m going to see if I can find anything blocking, but so far, there’s nothing obvious.
Fascinating… hmmm. What the heck?!
I’d guess from this latest info that the touchpad itself is not the problem point, so maybe the keyboard module is not sitting perfectly flush…? I’d think it worth checking that the screws for the metal "mid plate” are all sitting flush (i.e. the screws that connect the metal “mid plate” sheet under your keyboard/spacer modules/etc.).
Getting a nice view of the unit (with your face or phone camera at the edge closest to you) might help proof out that the keyboard module is sitting down properly and that there aren’t any obvious items sticking up (screws in particular).
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One more thing I’m pondering - probably more likely than the keyboard module not sitting flush. Considering that the touchpad fits in place on the right-hand side, did you check to see if you could slip both spacers side by side in the two left slots? It might be that the second-from-far-left plastic slot piece [part of the mid plate] is a bit malformed or bent, which could be proofed out by trying to fit both spacers in the left positions. I’m thinking about the white plastic slots in the following picture (particularly the right slots):
Your keyboard is not seated correctly. Check it and make sure nothing (like a screw or something) is preventing it from seating all the way down.
You know, I did this 20 times last night, including verifying all screws were tight. However, this morning I have it one more time, and voila….it worked.
This is not my first PC assembly, so I’m really surprised I had something off…but obviously I did.
All good now. Thanks guys!
WONDERFUL! Glad to hear it.
Thanks! Very happy to not have to worry about a return process. I’m still not certain what fixed it, as I checked all the screws and they were already flush. However, fixed it is. I’ll take it 
So I created a forum account specifically to reply to this thread, as it helped me with this exact same issue!
While I know my screws were snug, I did notice a couple of pieces of information that may help others who may encounter this problem. The midplate MUST be completely flat for the keyboard to sit flat so the touchpad can slide flush into place.
My problem: the primary SSD thermal pad fell off, I likely did not re-place it correctly, and it was causing the midplate to be slightly raised. This was enough to prevent the touchpad from sliding into place because it was bumping into the keyboard. After re-placing the thermal pad and carefully pressing to flatten out the midplate again, I was able to place the keyboard and slide the touchpad into place successfully.
So just to be clear, if the midplate is raised at all beyond where it should be, even the slightest bit, it could cause this problem.
