Key sticking up / not flush

Hello everybody!

The only thing that bugs me about my new Framework Laptop that I got some days ago: the keyboard key left to the “1” (which on my German keyboard has the “^” and “°” on it) is not flush, but sticks up to the left side. Not by much, but because it has such a “prominent” place, it is very noticeable. :disappointed_relieved:

I removed the key cap, and I discovered that the scissor mechanism indeed sticks up on the left side. There does not seem to be anything under it, it just seems the plastic is slightly bent upwards.

Does anybody know about a way to fix this? Is the white scissor mechanism itself replaceable?

I would appreciate any suggestion! :slightly_smiling_face:

1 Like

Please submit a support ticket and we’ll look into what has caused it. It would also be great if you could send us a picture of the keycap and the scissor clip.