Keyboard possibly damaged in shipping

I just got my framework 13 two days ago and unfortunately I haven’t been able to use it. The input cover or keyboard hasn’t been working, the power button didn’t work out of the box. I got it to work once but it wont anymore and only some of the keys work sometime intermittently. My laptops frame got damaged in shipping which idk if that could cause this but I’ll include images of the dent and my connectors. If someone could please help me out that would be great, support takes forever and I’m still waiting for a meaningful response.