If you’ve received an automated message from support then your email is reachable and yes, you are in the system.
True, I’ve seen the numbers, it’s multiples of normal.
If you hadn’t received an automated message then your email is unreachable and we should definitely investigate further.
Please wait a few more days. Please don’t submit another ticket, that one will just go to the end of the line, adding to the queue, and won’t get your original one answered any quicker.
Our friend Twist is in a group meeting at FW headquarters and will be unreachable for a day or two. He would be the one I would ping anyway, so please wait just a bit longer.
If you don’t hear anything before the end of the week, post back here and we’ll look into it.