My Caldigit TS3 is not working correctly with my 12th gen Framework

Community Support
1

Hi,

I’ve had the Caldigit TS3 for more than 4-5 years now and it has worked perfectly with every Thunderbolt laptop I’ve owned.

With the framwork 12th Gen i7-1280p I cant keep a connection. The dock connects and disconnects every few seconds. I tried all 4 ports on the laptop, updates, rebooted, but to no avail.

When it works for a few seconds, all my peripherals work and the video is outputted to my 1440p monitor.

I’ve tried searching but it seems the TS3 has only been tested working with a Linux OS so far on the 12th gen.

Anyone had any better luck?

Thanks

1 Like
2

Have you tried plugging it directly into the laptop, i.e. with no module inserted? It’s not recommended to do this often because they’re not strain relieved, but it’s a useful troubleshooting step

3

Same behaviour.

Actually even worse, the external monitor comes on for a split second only. With the USBC module in place, at least it stays for a 10-20 seconds.

4

So, I thought to try a shorter thunderbolt cable as the one that came with my TS3 was the long one.

the 2.6 ft CableMatters 40gbps cable from Amazon seems to work and now I have a properly functioning dock again. Yay!

2 Likes
5

I tried a 3ft USB4 cable. That only makes the dock works with peripherals. No display shows up.

So the smaller 2.8(?) ft cable works fine. But anything longer screws up dock functions.

6

I had similar issues after upgrading to the 12th gen. board with my CalDigit elements dock until I upgraded the kernel. What kernel are you on? I moved to 5.19 and things became pretty reliable.

7

I’m using windows 11 pro. No linux yet.

8

I’m sorry I haven’t really used Windows in a long time. I assumed if someone was having issues with a TB dock it had to be on Linux. XD