I hope this post finds you well. I’m reaching out because I’ve encountered a persistent issue with my Framework laptop, and despite my efforts to troubleshoot, the problem persists. I’m hoping that the collective wisdom of this community might shed some light on a solution.
Problem Description: My Framework laptop is experiencing frequent hard freezes, where everything locks up, and the only remedy is a long press on the power button. Notably, during these freezes, the caps lock light doesn’t toggle, and the screen doesn’t go to sleep when closing the lid.
Troubleshooting Steps Taken: I’ve been proactive in attempting to resolve the issue, having undertaken the following steps:
Replaced fan and heatsink.
Replaced RAM (currently running 32GB, upgraded from 16GB).
Changed out thermal paste.
Replaced the back cover to ensure optimal airflow.
*edit: Updated to BIOS 3.06 Beta
Current Temporary Solution: Oddly enough, I’ve found that running an intensive program seems to mitigate the freezing issue. Normally, the laptop freezes every 2-30 minutes, but with a demanding program running, it remains stable for around 7 hours. I suspect that the intensive program triggers the fan, potentially compensating for a delay in its activation during regular use.
OS: Windows 11 Home
Processor: 12th gen Intel
Additional Information: The laptop worked flawlessly for several months before this issue arose. The first occurrence was during video playback, where the playback not only stopped but I suspect the Bluetooth connection also dropped.
I’m reaching out to the community in the hope that someone might have encountered a similar problem or has insights into potential solutions. Your assistance is greatly appreciated.
Couple of questions: 1) Have you observed the temperatures with a system monitoring tool? 2) Are all of the needed drivers installed? 3) What BIOS are you on? 4) Is the OS completely updated and current? 5) Event though you replaced the RAM have you memtested either? 6) Why not open a support ticket before the mobo is out of warranty?
I have not used a temp monitoring tool but I have given it to Geek Squad (they weren’t able to fix it) And they also said that it had high temps. I am on the default bios… I have already checked: Framework Laptop BIOS and Driver Releases (12th Gen Intel® Core™) to see if I could find an update. The OS is completely up to date. I have not memtested it but replacing ram stick did seem to completely clear ram. I still have several months until the warranty expires and I would prefer to make sure this isn’t an issue that I somehow caused before opening a ticket.
I would highly recommend using a temperature monitoring tool such as HWinfo. Having previously worked at Bestbuy, I can say Geeksquad can be shoddy. Your issue is very odd as if it was truly overheating, the fans should still turn on regardless of what applications are being run unless there’s an issue with a temperature sensor or the fan. And have you considered a fresh Windows install?