As others have mentioned, community forums are a platform for members to communicate with each other. The Community Support section is specifically created for members to assist with triaging and troubleshooting. The Framework team does not provide support through community forums, nor do we have a dedicated section for requesting exceptions from Framework employees.
If you need troubleshooting assistance or a warranty-related part replacement, submitting a support ticket is the correct approach (which the OP has already done and received an answer for their request). Since there is nothing further to discuss, I believe it’s safe to mark this as solved.
As a side note, please be respectful to our community moderators. They are volunteers and, in my opinion, do a great job fostering a healthy environment for discussions and engagement.
If you have any feedback on how we manage the forums or ways to improve them, please feel free to share your thoughts in this thread:
Framework Community Forums Feedback and Updates
Thank you!