Power button not working

[MJ1]

@Agustin_Gomez

The LED light doesn’t turn on at all, and pressing the button to turn on the computer does nothing.
If the laptop is plugged in (with the included power adapter), the power button gets extremely hot to the touch.

I’d suggest unplugging the fingerprint reader / power button until support gets back to you.

You can use the “Power on AC attach” option in BIOS in the meantime. And the power button on the motherboard to power-on, so you can get into the BIOS.

See here [IN-TICKET] Switching power despite defective Fingerprint module - #2 by Scott_H

@Agustin_Gomez

I’m also seeing some POST LED lights, but I’m not sure if they’re related to the power button issue as I’m not able to interpret them

LED post codes can be found here

My Framework Laptop (Intel 11th Gen Intel® Core™) is not powering on

Be aware that it might take longer than normal for support to get back to you.
The Framework Laptop 16 release has seen a huge demand, unexpectedly so, and customer questions and order modification requests are putting a big strain on support resources.

Status of Framework Support (July 31st, 2023)

UPDATE: We’re back to responding within 1 business day for most inquiries. If you have not received a response for an extended period of time, please reply on the existing ticket thread. If you don’t receive a response, either we aren’t receiving your responses or you aren’t receiving ours. If that is the case, please create a new ticket and we’ll merge them. Thanks! Hello everyone, It’s been a couple weeks since launch, and we wanted to provide you with an update chock-full of transparency as…