I filed a support ticket after noticing my Framework 16 was having some CPU overheating issues. After around 2 weeks of emailing support, they have determined that a mainboard replacement is required and said they will send my request to their RMA team.
Unfortunately, the day that they sent the email, I started noticing that whenever I was doing some 3D work in Blender (just rotating the viewport), the GPU started emitting very loud coil whine. This doesn’t seem like an easily fixable issue.
Should I email support in a follow up email (the one where I requested a mainboard replacement), or should I send another support ticket to get my dGPU replaced?
Hey Elliot, I see that you have replied to the same email, in my opinion this is the right call.
Thank you for the response,
Do you happen to know the average time it takes to RMA parts now?
I have a vacation coming up soon (I have to leave June 8th), so I don’t know if my replacement parts will arrive when I can pick them up.
From my past experience with FedEx, the shipping takes quite a while and it doesn’t seem like my parts replacement request can be processed before I have to leave.
As far as I know, replacement parts are shipped from our 3PL in the US and not from Taiwan, so it might take less time to arrive but i can’t guarantee if they will arrive before you leave for your vacation.
Thanks for the quick reply. Fingers crossed that the replacement parts do arrive before I leave.
Should I be receiving a response email soon about the shipment information? It’s been around 4 days since I last received the email saying they were handing me off to the RMA Team.
Since the GPU Coil Whine and Mainboard issues are separate, will they be processed separately (and shipped separately) or will they be processed together (shipped at the same time)?
I’m assuming you have not received the shipment notification due to weekend, you should receive one soon (for the mainboard)
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