Hello Framework people
It’s now been 2 months since I started using my Framework 16 and I absolutely love it. I spent a lot of time tinkering and fixing all the issues I could encounter on my Arch Linux (Wayland with KDE), and it’s all working wonderfully well, I’m conquered and finally started using this laptop for all my work.
However, one issue still remains, random freezes (most likely kernel panics) that require a hard reboot using the power button. When it happens, I cannot do anything, the screen freezes, the RGB on the keyboard still works though (and I can still turn it on/off). I think this is a kernel issue since the virtual terminals are all unavailable when it happens, and it often happens during idle times (e.g. I’m away or doing something else and not doing anything on the laptop, after coming back, the screen is just frozen).
These freezes are very random and can happen one or two times a week, but also few times a day. Like today, it happened 3 times in the span of one hour (while actively working and using an external monitor) and then never again for the rest of the day. It feels terrible (and terrifying, what is something gets corrupted very badly).
What I already tried :
- Looked a lot through the Framework and Arch forums, but with no logs to use, it’s hard to know if x is the reason of the crash
- Setting up Kdump to get a clue of what may have gone wrong, sadly I never managed to get it working so far, mostly because I am using an UKI with an encrypted LUKS2 disk
- Running memtest for an extensive amount of time (like at least 4 hours), no error reported
- Opened my Framework multiple times to see if I could notice anything wrong, I also re-installed my RAM and SSD just in case, but they seem to be well positioned, not the problem
With all that in mind, I highly doubt it’s hardware related, but then again without any log and Kdump not working, it’s hard to know. Kdump does not work even if I trigger a kernel panic manually, so it’s highly possible that I’m experiencing kernel panics all the time.
It’s also worth noting that on random occasions, the laptop automatically restarts by itself, instead of just freezing. However, it stops ungracefully, and results in the same as if I had turned the laptop off by forcing the power button.
I’m just hoping to get some ideas on what to try to pinpoint the problem, or perhaps someone here already had a similar issue and can lead me somewhere.
The “good” part of it is that it forced me into making backups weekly to an external drive, which relieves my mind a lot.
System info :
OS: Arch Linux x86_64
Host: Laptop 16 (AMD Ryzen 7040 Series) (AJ)
Kernel: Linux 6.13.1-arch1-1
Packages: 932 (pacman)
Display (BOE0BC9): 2560x1600 @ 165 Hz (as 1706x1066) in 16" [Built-in]
DE: KDE Plasma 6.2.5
WM: KWin (Wayland)
CPU: AMD Ryzen 9 7940HS w/ Radeon 780M Graphics (16) @ 5.26 GHz
GPU: AMD Radeon 780M [Integrated]
Memory: 8.14 GiB / 28.41 GiB (29%)
Swap: 0 B / 4.00 GiB (0%)
Disk (/): 87.14 GiB / 1.79 TiB (5%) - ext4