The issue im experiencing is inconsistent movement in the trackpad. ill use an example to describe it.
I drag my finger from the right of the trackpad to the left, instead of the mouse moving in line with the direction of my finger, it arcs violently like a curve. When it starts to act up, mouse inputs start to fail, and nothing can resolve it besides time.
I reached out to framework for support, and they acted quickly to replace the cover kit. Unfortunately it didn’t fix anything. I’m currently on Ubuntu, but the issue occurred on Windows 10 as well. If anyone has any advice, im all ears.
Im thinking of just selling the laptop and coming back to Framework in a couple more years, no point to using a laptop if you cant use the mouse.
The laptop as it stands is a time & productivity blackhole. If it’s not one thing, it’s another that will need you to work on. If you just need a laptop that works with minimal friction right out of the gate, then your mentioned next step will likely be wise.
People seem to mix up the preference for repairability vs robust user experience. The laptop isn’t up to par on the latter, regardless of how repairable it is.
Applies to the product maturity, no so much on a per unit basis.
e.g. Consider you’re making two batches of 100 cupcakes.
One batch resulted in 5 people finding egg shells in them.
One batch resulted in 20 people finding egg shells in them.
It doesn’t take a batch with 100 people finding egg shells in them before seeing there’s a problem.
Next bit of complexity: Not only egg shells, but maybe other issues such as under baked cupcakes, hair in the cupcakes, under-filled cupcakes…scattered across the 100-cupcake batch.
Are you really though? Take a photo of your left and right expansion cards area. You’ll see not all the edges / gaps are uniformed in sizes. Take a photo of the expansion card release buttons, you’ll see that they don’t look identical in the fitting / hole. Take a photo of the speaker grill, you’ll see that some of the holes are a bit off, not evenly spaced.
I could be wrong but I think they are talking about the gaps between the cards and the body of the laptop, so you see them with cards installed, I noticed this also.
Likewise with the release buttons, one of mine rubs slightly because it is off centre.
My speaker grills however are perfect, no deviations like pictured above.
Back on topic:
Is the behaviour exactly the same witht he new input cover?
Does this happen in live disk environments as well?
Is it only the touchpad or do external mice also have issues?
Have you tried disabling PS/2 emulation in the BIOS?
Yes. Well aware that space is warped and there’s gravitational wave, plus there’s also the Planck length to consider. Thing is, I can see the deviations with my eyes while holding it at about 60cm away from my eyes.
That indicates the problem lies somewhere other than the input cover then. Does it tally with being plugged into power at all? Are there any visible defects where the input cover plugs into the mainboard or the traces underneath the plastic cover?
What did support say when you told them?
What if you remove one stick, and leave one stick in? Specifically, remove the stick closest to the trackpad.
My guess (to rule out), it might be some kind of electrostatic issue(?)… Back in the days with the ThinkPad W520, some systems were affected by this (though not touchpad related): https://www.google.com/search?q=W520+RAM+electrostatic
