Urgent, request still unanswered (case number: Z96ELPEI)
Hi. Three weeks ago, I got in touch with framework support as I want to return my order (R211873115) and receive a refund. I still haven’t heard back at all from anyone at framework about this, even though my request was apparently “escalated” last week.
I would really appreciate it if someone could respond to my initial support request (or thid one) today or tomorrow at the latest, and help me to return my order and receive a refund. I would also appreciate some compensation as a courtesy, as I feel that I have been ignored and left with a faulty product.
Keep in mind that creating more than one ticket for support slows the team down.
Be sure to check spam folders as some of the messages get flagged even after the initial contact message went through because spam filters are always trying to keep up with the moving target of garbage emails in the world.
This has happened more than once to people who have posted here on the forums where support has reached out and it was missed because of it getting flagged as spam.
If on a corporate email domain, it is possible it was blocked by the prefilter and truly never got to the users inbox. An email administrator can search for or look up messages sent to an address and help allow those messages to come through.
Have had to do this for a few of my clients in the last year that were on Microsoft 365 exchange servers. (Not for Framework messages but other companies that were reading out or sending bills sometimes that never showed up)