[RESPONDED] Consistent Disconnect Issue with Zoom Meetings (Fedora 38)

I have found a continual issue with Zoom meetings: approximately 5 and 50 minutes into a meeting, it will freeze for around 30 seconds before continuing. Video is frozen and no audio heard during this time. Anyone else with this issue or any tips on resolving it?

Framework 13, 13th Gen i5. Fedora 38, Kernel 6.5.10-200.fc38.x86_64.

This has been consistent with the Zoom desktop client (v5.16.6) and Zoom web client (Firefox). I also created a Windows vm in Boxes and the issue persisted there too.

Other conferencing software has not been tested for now.

What Main board?

6.5/FC38 has known issues with amd FW - you will want to upgrade to fc39

sudo dnf upgrade --refresh
sudo dnf install dnf-plugin-system-upgrade
sudo dnf system-upgrade download --releasever=39
sudo dnf system-upgrade reboot

Have you tested it Chromium? Agree, might be worth upgrading to Fedora’s latest stable which is version 39.

I find the zoom desktop client is unreliable at best. Using dnf upgrade or rpm -Uvh isn’t always a good idea. You might consider starting from scratch with zoom. I use the following:

# Make sure zoom is not running, then remove the package.
sudo dnf erase -y zoom

# Clean up cache and configs that zoom scatters everywhere.
sudo rm -rf ~/.zoom ~/.cache/zoom ~/.config/zoom* ~/.config/Unknown\ Organization/

# Install zoom.
sudo dnf install -y https://zoom.us/client/latest/zoom_x86_64.rpm

It’s what Zoom support expects you to do essentially every time, and it works for me more often than than I want to admit…

Not yet. I felt the Windows VM would be a sufficiently different test, but I will give it a go before upgrading to 39, assuming the reinstall suggestion from @Tim_Bosse does not make a difference.

All suggestions will be tested, and I’ll try to remember to report back!

Thanks all!

Is the wifi staying on while that happens?

Yes, as far as I can see. Zoom doesn’t show any issue with the network (or actually say anything about reconnecting), and I tested connections elsewhere immediately.

Further to the other suggestions: the reinstall made no difference; Chrome might have improved things slightly, but not completely, and I am awaiting the next meeting to test Fedora 39.