I havent seen any information on here regarding this issue and I doubt many people did so. I doubt even more that these people would have an account in the forums ans visit here regulary to answer you.
So maybe not the answer you are looking for, but I think there is none to give to you.
Its probably very depending on the circumstances. You should rather ask with how much you are supposed to return.
I see your tickets, but there’s definitely some issues in email transmission in your sends.
The first email, which we responded to promptly, just said, “hi EJ,”. The next couple in which you attached screenshots of what you had previously sent were responded to with troubleshooting steps and then provided you the knowledgebase article link regarding return processing located HERE.
We’re still waiting on a response from you confirming that we are proceeding with the return and refund. If you could please respond on the thread, we’ll go ahead and proceed with the return process.