Well I just finished doing it myself. Definitely broke part of my battery holder but it seems to be working anyway. Don’t know if I’m going to drown it in epoxy or hope that the shattered remains continue holding the fake battery in place. That circuit board needs to be smaller.
Edit: found someone on reddit who identified the part for the battery holder so now I have a third option: replace the battery holder.
welp, my laptop is dead. The pads for the RTC holder have come off. This has been, by a significant margin, the shortest lived laptop I’ve ever owned. On top of that, one of the threaded inserts for the motherboard came out, which means it survived literally only 1 motherboard removal.
Hello @Tom1,
If you broke the RTC cradle, our repair center can send you a replacement to solder on. Simply contact support and let them know what happened, and that you were directed to ask for one.
Thanks.
Thanks, but that won’t help. The pads have come off the motherboard: What Are PCB Pads? What Are Their Functions?
Did you apply too much heat for too long or pull on the cradle? It’s possible to fix pads by using a piece of wire and scratching layers of the PCB to expose the traces.
For reference:
Too much heat. This was my 3rd attempt at soldering the connector (each time before the laptop would flash some LED pattern with a bunch of red some green or blue and I swear I saw orange in there) so I’m sure the repeated attempts weren’t kind to it.
Repairing the damaged pad is beyond my ability. I’d have to seek a professional, which raises the question: when do I cut my losses and stop sinking money into a known-defective product.
depends on what you consider to be the “laptop” while it is true that the RTC holder and pad have led to a damaged mainboard, all the other parts of the “laptop” are perfectly fine, and Framework now has three other mainboards that can be dropped into that space. while one of your threaded inserts came out (same thing happened to me when I replaced my mainboard with the AMD one) there are still four other threaded inserts that will be able to hold a new mainboard. If you want to cut your losses and buy a different computer, so be it, but if you were to sell the shell or the mainboard to someone else, all those parts are a long way from being completely useless.
That said, I am sorry for your less than perfect experience. Buying into a product like this at the early stages is rough, and I hope that even if the experience isn’t the best for you, that the parts you bought can go on to be used to their fullest in the future!
There are 3 practical resolutions I see: A) Attempt to repair the damage by yourself B) Sell laptop and cut your losses C) Buy a replacement mainboard to put in. If you decide you want to sell the laptop as it is, then you shouldn’t attempt the repair. If you decide to buy a replacement mainboard, I think it’s worth the attempt to fix it. If it work’s, you now have a functional mainboard that you could use as a mini pc. If you fail, it’s a learning experience.
Send a photo of the damage and maybe the community can offer some input on the difficulty of the repair.
For example (timestamped):
If you want it taken off your hands I’m happy to do so!
Sounds like @Josh_Cook may be willing to but it from you. Depending on how much you want for it (and the logistics of shipping, etc., since I don’t know where you live), I may be interested as well.
So if you decide not to get a new mainboard, you could likely sell the laptop as-is to someone in this community.
Either way, sorry this replacement RTC module didn’t work out for you. For anyone else looking to do this rework, consider the risk and weigh that against just getting a couple spare RTC batteries.
Thanks for all your sympathies. I’ve been looking at the market and I think my most practical choice is to order an AMD board and re-use my existing shell. The fragile cradle, fragile threaded inserts, their failure to fix a critical defect (they designed a fix, but pushed actually fixing it off onto the customer), and their failure to fix the random thunderbolt disconnects when battery charge limit is below 100 that impacts 11th and 12th gen boards are all great reasons to not risk my money on more of their products but the alternatives are simultaneously twice as expensive while lacking key features.
For example, the StarBook was a close 2nd place, with similar availability of parts and the added feature of coreboot, but a minimum AMD build is $1400 and it has a low resolution screen and lacks hardware kill switches. Their larger StarFighter has kill switches but its far too large. On the framework side, the 11th and 12th gen boards are ruled out because 11th gen is defective and the 12th gen has the thunderbolt disconnect bug. That leaves the approximately equally priced 13th gen intel board and AMD boards, but considering all the issues the earlier Intel boards had, I figure its better to risk the unknown AMD board than hoping framework finally got the Intel boards right on the 3rd try.
Indeed. That leaves you with a laptop that every ~1.5 years without warning will refuse to boot which is not something I was willing to tolerate, but if someone is willing to tolerate that then its certainly the safest option.
I haven’t cleaned off the flux because its broken, so sorry that its a bit gross. The bottom pad came off (the one on the left-hand side of this photo). The top pad I think is still there under the solder but I could not for the life of me get that thing soldered to the cradle. The top pin on the cradle is entirely under the cradle plastic, not sticking out at all, so I was trying to sandwich my soldering iron between the pad and the pin.
Edit: ruh roh, maybe all frameworks have the disconnect bug. Well, I have an unknown quantity of weeks to decide if I want to cancel my pre-order: [RESOLVED] AMD F39 USB-C hiccups with external display directly connected via USB-C
Second,
One of the other early Framework 11 users was kind enough to do the soldering on my Framework 11 after I messed up. It works now, albeit with this kludge of a repair. Personally and professionally, Framework missed a chance to live up to their mission statement of being the most attentive to customers in the laptop business. They could have used liability insurance to pay for doing the rework, either at their facility or by outsourcing it to whomever. Their good is coming up with this fix. Their bad is leaving it to us early followers who loved the concept, loved the laptop and were bitterly disappointed to find it flawed and have been left swinging in the breeze. FWIW, Framework should not be too complacent about their decision to dump the board work onto end users. Liability law in California is worth looking at if you want to know more. As for myself. I got lucky.
Is there some kind of a USB-C / Thunderbolt connection stability issues even with the 13th gen and AMD boards? I was hoping all power related issues would have been addressed by now (e.g. sleep / suspend, resume. For example, if I’m running a VM from a Thunderbolt drive via a TB dock, then suspend and resume the laptop, it shouldn’t kill my running VM)
I just finished the RTC circuit replacement on the two 11th Gen FW13s in our household. All in all, it went pretty smoothly - the second (my partner’s batch 1) took maybe 10 minutes total (from disassembly to replacement/solder to reassembly). The circuit is a tight fit into the coin cell socket, though - I cracked the socket on the first one (my machine) but I rigged up a fix. The second attempt went perfect, probably because I was more careful.
To solder, I put the solder on the tip (I used a generic “small” chisel tip), held the wire over the circuit with tweezers, and then just tapped the tip to the wire/circuit and lifted away, and repeated until the wire stuck. It only took two or three tries, and turned out pretty decent.
It is so nice to be able, after reassembly and before connecting power, to press the power button and have it finally turn on without first connecting it to power regardless of the battery status.
We also have a pair of 11 gen machines in our household that’ll have to go through this; not imminent, but in the foreseeable future, partly due to expected changes in usage patterns (not always feasible to keep plugged in).
This seems to have taken out quite a few cell holders, as reported on this thread. Any thoughts on ever so slightly reducing relevant dimension(s) of the circuit to mitigate this in new kits? @nrp
I’ve seen mentions of sanding down the lip of the component, it was upthread here I think.
I recall Framework sending back this fake battery for rework as it was a bit too large for the holder. Perhaps the last go around they stopped tinkering with it
@Gary_S it would not have been an hour to solder the thing in if i had not broke the damm Battery holder. I really don´t like the handling of the situation.
Well, the 2 capacitors went “poof” on the second attempt to solder, so soldered to the underlying voltage regulator. It all works for now. As for how they handled this, as I have said before. Half full for coming up with a fix for their design flaw. The glass half empty for dumping the fix onto us early enthusiasts instead of using liability insurance to get it done in-house or pay for a repair shop.
I handled the holder oh so carefully. I recall it took me many minutes to gingerly work the fake battery into place, unlike taking out the original battery in seconds.
