Which Framework Laptop 13 model are you using? (AMD Ryzen™ 7040 Series, Intel® Core™ Ultra Series 1, 13th Gen Intel® Core™ , 12th Gen Intel® Core™, 11th Gen Intel® Core™) AMD Ryzen 7640U
I am having expansion port problems on my new Framework 13 Ryzen (it arrived earlier this week):
Port #3 (upper right) won’t power/charge the computer. The other three do, I have swapped the USB-C expansion module with a “working” one, and the problem stayed on port #3. I have tried two different USB-C power supplies, neither can power/charge on port #3.
(How I know: the display dims to save power, the UI tells me I am on battery power, and after a few minutes I see the charge level falling; plug the power supply into another expansion port, and it charges.)
An external portable monitor works on two of the ports. #1 (top left) and #4 (bottom right). #2 gives me UCSI_GET_PDOS failed (-5) in syslog and the display’s power LED blinks. #3 gives me nothing in syslog and the power LED stays dark.
(The external monitor is an ASUS MB169 manual doing Display Port Alt Mode over USB-C. It works with my old Intel Dell XPS 13; in the past it has worked with a Macintosh and a Lenovo.)
Nothing to add particularly, other than this has been consistent with my experience and many others. I have a completely unusable lower left port, a sometimes working lower right port. Only the left and right upper ports seem mostly consistent. (Although the right one often goes into a state where plug/unplug of display/docks stops working until a reboot).
Not everyone seems to experience this tho. But there is obviously some commonality/defect for a percentage of units.
I’m also seeing this on my top left port. Is there any other information on this, or another thread? Or is this something where I should contact support about a defect?
I confirm I have the same kind of issues with the same hardware.
I’m not sure I identified a pattern though, it seems quite random to me, but maybe not.
For example, I just had to test all 4 ports to find one able to charge my laptop (bottom right one, with no expansion card) on a USB cable coming from my screen (with USB PD). It wasn’t working on the port I am usually connected to.
I think it seems the left ports are more prone to failure from my experience.
I’ve started having this with my left upper port recently as well. It still works most of the time, and the interesting part is that if I connect a docking station (HP G4) to it, the devices get passed through correctly (i.e. keyboard and display working), but charging will not. It usually starts working fully after re-seating the cable.