Shipment incomplete

Hi all! I ordered my Framework 13 a week or so ago and was super happy when it arrived in just a few days. When I opened up the box and started laying everything out, however I found that the RAM I ordered was not included. I have reached out to the Framework support line but its been 2 business days and I don’t want this to slip through the cracks. Below is a screenshot of the email they sent me after I placed my order showing the RAM I ordered. Everything else arrived I’m pretty sure, but I still can’t really do much without putting any RAM in :face_with_diagonal_mouth:

Framework support is under additional load with responses taking up to 5 business days. If you’ve received the autoresponse, you’re in the queue and support will get back to you. Please do not make additional support requests as that will delay their response. If you do not receive a response within that timeframe, you can reach out to us.