Shipment to wrong address, looking for a Framework employee to update the address

Community Support
1

My replacement mainboard is already with FedEx, but is addressed to the wrong address. I emailed support yesterday, but I guess they haven’t gotten to my email yet. I’m worried that the package will get delivered before support sees my email. I’m posting here in the hope that someone from Framework will notice and ping support internally. My order number is [redacted by moderators].

If there is a different way to reach support quickly, please let me know. I’ve tried calling, but there seems to be no phone support yet. I’ve tried calling FedEx directly, but they told me to speak with Framework.

Thanks, and sorry for abusing the forum like this.

2

You should hear back from the support team soon, for future instances, please do not share your order number publicly :wink:

3

Thank you!