[Solved] New Laptop 13 Pro (Intel / LPCAMM2) is DOA

[Ben_Temple]

I just got my brand-new DIY Frame.work Laptop 13 pro. X7. I brought my own 32Gb of LPCAMM2 Ram, managed to pick up a 32Gb stick right when they announced the memory issues (I got bumped to 16) Anyway, It’s ddr5 7500 Micron Crucial. Brand new in box from a local reputable computer store.

So unboxed and built the frame.work today following the quick-start guide. Computer seems to be completely DOA. I see flashing red lights when I take the keyboard off while plugged into an AC adapter, an orange then white charge light when I just plug in the AC adapter, but that is the only sign of life.

When I press or hold on the power button, I get no response or any indication from the computer that I have done anything.

I have tried:

2 different power adapters including a high-end macbook 140W adapter.

Re-seated the LPCAMM2 ram

Re-seated the NVME drive.

I followed the reset the main-board guide.

Any other tips? I did open a support ticket, but curious if there’s anything I can do. Computer seems completely unresponsive.

edit:

Solved, was a not-fully-connected ribbon cable on the keyboard:

[Squiggler]

@Ben_Temple

Re-seated the LPCAMM2 ram

It would be worth adding the exact model and type of your LPCAMM2 - I’ve seen some notes to suggest that not all modules are created equal.

FW has a compatibility list too.

See also: Is LPCAMM2 a good choice in Europe? - #29 by Charlie_6

[Vikram]

I think these are the blink codes that are relevant to you

Framework Laptop 13 Blink Code Diagnostic .

Not 100% sure, though.

Are you using the framework power supply?

What I would do is:

Make sure all the components are properly connected EXCEPT the ram and the nvme ssd. Leave them out for now.

Be really careful with the ribbon cables etc. Make sure they’re in properly but don’t force it.

With the laptop fully assembled without the ram and and ssd - plug in the power supply - turn it on and see what blink codes you get.

Not sure if it will boot to bios but if it does then go into the BIOS and check all is okay aside from ram and ssd.

Now power down and disconnect from charger. Wait 10 minutes. Put in just the ram, put it all back together, plug back in power supply, boot up. Look at blink codes. See if it boots to bios. Etc.

If the above works Repeat again putting the ssd in. Check what happens. Remember the ssd doesn’t have an os on it but it should still boot to bios. (Maybe).

If it does then you need to create an os install with a bootable usb drive to install the OS.

[Ben_Temple]

Thanks for the tips. I’ll try removing the memory and ssd and see if I can get something on-screen. The exact model of memory is this:

Crucial CT32G75C2LP5X (DDR5-7500 PC5-60000)

With the AC adapter plugged in I don’t get any blink-codes.

I am NOT using the frame.work powersupply

[Ben_Temple]

I figured it out!

There was a ribbon cable on the keyboard that wasn’t fully installed. I realized it felt like the computer was just doing… nothing so decided to re-review all the ribbon cables. I had already checked the mainboard, but decided to look at the keyboard too since input didn’t feel like it was working. I had to pull the ribbon cable up to loosen the adhesive and then advance the adhesive a bit to get it fully in the connector.

Here’s a photo of the connector I re-connected.