Just general question about order processing times nowadays, how long can it take from charging my card to sending off the order (FWK13AMD). I would like to see it asap, but that probably will take time. Second question, while reaching to support via email should I expect hours or days? Just to se…

[image] Krzysiek: Second question, while reaching to support via email should I expect hours or days? Waiting currently more than a week for an answer (I messaged support on June 4th). So definitely days, if not a week or two.

[image] Status of Framework Support (June 12th, 2024) We have a small announcement from our support team. Our team is handling higher-than-usual volumes following the announcement of the Framework Laptop 13 with Intel Core Ultra Series 1 processors, the new 2.8k display, and other exciting upgra…

@Destroya Is there a way to check when the order will be sent? Today is the 5th day, and order status is still Confirmed/Order Placed… I’m asking as F5 on my current laptop is getting clunky :wink:

There isn’t a way to check however, if you’ve been charged, you should receive your tracking number along with a shipping notification in a few days. Other than that, if this is for a Framework 16 pre-order, the batch prep has a time range of when you can expect it to be shipped out.

My card was charged on the same day I made the order, and it was 08/06. This is FWK13AMD so it should not be sent in a batch.

Current timeline is within 5 business days so you should receive a notification shortly.

I see that it’s shipped now, sorry for the delay!

Hi, I have more or less the same situation. I’ve ordered my FW13AMD on 13/06, and still no update about the shipment. I know that today is the fourth laboral day, but I would like to know what is the estimated time required from shipment to arrival. I’m moving house, and if it doesn’t arrive by next…

So in my case, it took over a week (6 working day) to ship. I expected it to be sent from the Netherlands or Germany as I’m in the Europe, my bad. It was sent fresh from Taiwan, I hope that they made extra effort to put latest firmware and hw revisions :wink: When it comes to shipping, It was sent …

[SOLVED] Order processing times/support response times (nowadays)

Community Support

Destroya June 13, 2024, 4:06am 3

hope this helps

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[SOLVED] Order processing times/support response times (nowadays)

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