RISC-V - now they will have overload with questions, glad that mine is almost there 
They just need to add some more RAM to their support process 
Like TheTRUEAsian said, you were supposed to get an auto-reply, it is interesting that you didn’t. Please ask about the refund/store credit to the support team, it might take a while but they will respond.
We actually are doing that!
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Hi, would like to report back with an update. Finally heard back from support with the below comments:
We sincerely apologize for the delay, unfortunately we are not able to offer compensation.
So even after letting them know the delay directly impacted me as I had to use a borrowed device to do my presentations for an event since the item I needed didn’t come in time. So not only did I lose $15 for Expedited fee (for no fault of mine) but had to deal with getting a borrowed machine setup and configured for my presentations which added rework time at last minute. So lost productivity and money!
The least they could do is compensate me for the $15 Expedited fee or a store credit/coupon.
If this is going to be the customer service process going forward with Framework please send me details how to return my Framework 13 machine and this module I ordered. I will buyer something different where customers are appreciated better.
Extremely sad and disappointed but I will not support or do business with those who don’t care about their customers. For $15 losing a potential customer for life is myopic vision. I could have purchased thousands of dollars worth of equipment from Framework over the years. Framework can keep my $15 and i would like my $1200 back by sending my machine back.
Regards,
Ahmed
Hey Ahmed, sorry to hear that you are not satisfied with the response you have received, I see that the team already replied to your request, please provide them the information they have requested so they can process your return.
Thanks for your quick response. Yes, I am not satisfied with the response as i feel i was robbed for no fault of mine. If you can’t deliver a service why was i charged for it? What would you do if this happened to you? Would you accept it?
I decided to donate to local charity atleast someone will do a good deed. I purchased a Fujitsu Lifebook and got excellent customer service.
Thanks!
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