(Intel 12th-gen laptop)
For several months now, I’ve been having an issue where the delete key doesn’t work, or at least doesn’t work at first: after I mash it for 5-15 seconds, it usually “wakes up” and starts working. I’m not sure how long it takes for it to go “back to sleep”.
Any ideas?
Did your ribbon cable that goes from the input deck to the main board get pinched, folded, etc? That can make for all kinds of funky symptoms.
Does it happen in all programs equally? I’ve got a weird one where the first press of the tilde ` ~` key is often not recognized, but that’s only in my terminal program (alacrity), so I doubt it’s a physical issue with mine.
Warranty status of your unit? Have you reached out to support?
Good news is that the ribbon cable part, the keyboard part, or the entire input deck aren’t that expensive to swap out…
I reached out to support on the assumption that it was the known manufacturing defect. They asked me to jump through so many hoops that at this point I don’t really want to continue the claim just because I feel disrespected. Also, as mentioned, I think it might not be the known defect, because of the aforementioned non-mechanical-seeming behavior.
It’s certainly possible that the ribbon cable has been yanked at some point, but there is no apparent damage.
I’m unsure whether the problem occurs when typing in all programs, but it certainly seems to happen in at least most of them.
Just in case, were there any issues with any keys sharing a row or column with the delete key in the keyboard matrix? Would be telling, if so
I had the same support experience with my FW16 (motherboard issue in my case), tons of troubleshooting questions and pictures/videos. They probably don’t mean anything by it, I get that they want to prove it’s not accidental damage before sending an expensive part, nor do they want to risk sending the wrong part if the issue isn’t diagnosed correctly. Tough position to be in.
No, I think I would have noticed by now if there were issues with the other keys on column 1 or row 0.
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