Speaker not working anymore

Community Support
,
1
  • Which OS (Operating System)?

Windows 11

  • Which Framework laptop (11th, 12th or 13th generation Framework laptop, Chromebook or Framework Laptop 16) are you asking for support with?

Framework Laptop 13 (13th Gen Intel® Core™)

Hi Community,

my laptop is about a year old now.

Since a few weeks the speaker sound is not working anymore. When I hover over the speaker icon on the bottom right, it just gives a generic “No speakers or headphones are plugged in”

I checked the device manager and noticed that there are 3 unrecognized devices:

  • Intel High Definition Audio
  • BT LE Sideband device
  • Nearby Sharing

I downloaded the latest driver pack (last week) and tried updating everything, but still all 3 three devices remain with a question mark

I also unplugged/replugged the speaker from the mainboard, just to make sure it’s not just a lose cable.

I only noticed it recently as I mostly have the laptop connected via HDMI and there the sound is working fine.

I’m also not exactly sure if “BT LE Sideband device” & “Nearby Sharing” is even related to the sound issue or if it is another issue with a feature that I’m just not using.

Does anyone have an idea/suggestion how I can fix it? Maybe Speaker needs to be replaced?

2

I would recommend starting by downloading the driver bundle and try installing it again…

Edit:
Apparently I forgot how to read. My bad

3

Like I said, I already tried updating the drivers…more than once

4

If you plug in headphones to the Framework 13 do they work?

5

Can you share a screenshot of your device manager?

Also you could try disabling and reenabling those devices. If that doesn’t work, I recommend uninstalling the device (in Device Manager not physically). Then rerun the driver bundle and see if that works.

6

Hi,

headphones are also not working

7

I uninstalled the devices and ran the driver pack again. Same issue :frowning:

The screenshot was made right after driver installation finished, but it looks the same after reboot

8

Time to contact Support. I think you might have a hardware issue.

One thing you could do is make sure that the audio board ribbon cable to securely plugged into the mainboard and vice versa. Just to rule out there being an issue because of the missing audio board.

Coincidentally do you have any issues with lid closures being detected?

9

Hi @Maurizio_Megastaine I’m just wondering if you got this sorted? And if so what did you do?

I have the same problem now - my Framework 13 (13th Gen Intel) has had working audio for 12mths and I’ve just noticed that it stopped working in the last week or two.

I don’t use audio often so I can’t pick the exact day it stopped, but since I last used it Windows 11, version 24H2 update has also installed (possibly not relevant).

I’ve tried reinstalling the driver bundle and all the things you tried in this thread, but to no avail so far.

Welcome anyone’s thoughts on a solution here.

10

I might actually be of help here.

So i contacted support, they sent me a new mainboard, I reinstalled the drivers…and still had the same issue.

support asked me to reinstall windows.

I created a windows install stick (I didn’t do the refresh or reset via windows) and completely reinstalled windows…issue gone.

Before you contact support, try a clean install, maybe my original mainboard wasn’t faulty at all

11

Interesting and thanks for the reply.

I also don’t think it is a hardware issue, as it was very coincidental with the big Win 11 24H2 update that installed.

Also when I try installing the drivers it seems audio comes good part way through the driver installation and then dies again.

Does anyone have any idea how I might be able to fix the driver issue without reinstalling windows (that’s a massive hassle)?

12

So my issue is definitely a driver issue with the Windows 11 2024H2 update, as when I rolled back the update my audio started working again.

It seems, at least in certain circumstances, there is a compatibility issues with the Framework drivers and this update.