Hey all,
We have a handful of 13s with the 7840 for my company, and we’re experiencing crashes starting about two months ago while on a Teams call and it’s taking the computer with it. We get non-recoverable BSODs when this happens and it’s been two different devices so far that this has happened on.
I’ve not been able to troubleshoot with the second device this happened on since it’s only today and we’re remote, but the first one no amount of troubleshooting was able to resolve. SFC scans, repair attempts, nothing. Only a complete reinstall gets the machine back on its feet.
No external peripherals were in use at the time. If it helps, it seems to have been when a screen share was initiated.
Thanks for any tips you might have.