I’ve struggled with the intermittent ‘p’, ‘0’, ‘-’ key failure for the past few weeks. It’s worst when I open the laptop in the morning. After some use the keys function almost normally (but often produce a bounce/repeat). I opened a case with support and after sending photos and video they say “replace input cover and sorry, your laptop is out of warranty”.
I’m not thrilled in that the failure must be more localized than the whole input cover. I’ve done some troubleshooting and can’t convince myself that it’s the cable connecting to the mainboard. New mainboard is $109 + shipping + VAT/taxes. Not the end of the world but not great either.
I had this issue. I replaced just the keyboard, $40 (plus shipping etc). It’s a significant repair job, with 60-ish tiny screws to take out and put back, that’s why support recommends replacing the whole input cover, that’s easier/safer. Replacing the keyboard completely fixed the issue for me (and that makes sense to me, given that pressing the keys “hard” would bring them “back almost normal” for some hours, seems like a physical issue).
A quick update:
Now it is solved with the help of the framework support with providing the following steps:
0. Giving the keyboards a thorough check and clean and reconnect the touchpad cables
I just started having this same issue on my 7840U FW13 at least with keys “0”, “-”, and “p”. It’s very intermittent and like others mashing the keys gets it to work.
Quick update, the problem still occurs after 1-2 day of uses.
After contacting with the support, the problem may be the keyboard. Since out of warrantee, I’ll replace with the 2nd gen keyboard to see if the problem still occurs (magically now my p, 0, - works well, but it may not work soon.)
I filed a support request. It was denied since the laptop was purchased a year and a half ago. I ended up buying a Framework Laptop 13 Input Cover Kit - US English (2nd Gen) and swapping it out. The keys work fine now. Hopefully only the 1st Gen had this ribbon cable defect.
The nice thing is that I could repair it so quickly and easily. The lame thing is that it’s a known hardware defect in a fairly new laptop that wasn’t covered.
The input cover is $100. Theoretically I could have got just the $40 keyboard but the teardown videos looked painful.
The failure is in a ribbon cable deeper inside of the keyboard part of the input cover. You’ll need to tear it all down and take out dozens of screws to find the failure point.
My 13 amd 7840 version has the same problem now. This is already out of warranty.
Do you have the perticular point that can share? I would like to try to clean that ribbon cable. If I fail, I think I would consider to upgrade to pro with new input conve instead just only fix keyboard.
I’m experiencing this, (Enter/Backspace/= keys not working intermittenly) with a Gen1 FW13 (11th gen intel) keyboard, I believe there was a known defect with those keyboards, what to do in such case ?
Would you describe your problem in more detail, and set out the steps you’ve taken so far to resolve it? Have you used air-spray in the connector, for example, or tried re-seating the connector?
