Trackpad automatically clicking (tapping) randomly

Community Support
,
1
  • Ubuntu 24.04
  • Framework 13 11th gen DIY batch 4

I recently replaced my track
pad which died

The new trackpad is randomly pausing and clicking. as I mouse over stuff.

  • i reinstalled the trackpad and all cables to try to make sure it and all cables are seated correctly.
  • verified that the trackpad physical click is not binding against either side of the case.
  • i’ve tried to search the forums and web/reddit and didn’t yet find anything that seems like the same symptoms.

here’s a video illustrating.

note, i’m not clicking anywhere just moving the mouse but the auto clicking is repositioning the cursor.
first i go slowly left to right, then slowly top to bottom.

I’m going to open a support case next. maybe something wrong with the new trackpad?

2

Definitely open a support case about the replacement track pad. That is not normal for sure.

One thing you could try is removing the trackpad from its mounting and still have it connected via the ribbon cable and see if it still is making the phantom clicks. If it goes away outside its mounting then something is pressing against it and when you move around with it, it is clicking.

That would help determine if the pad was defective or something is going on with your top cover.

Let us know how it turns out.

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3

I did the test with the trackpad only and input cover removed. it has the same bad auto click/tap behavior

image
image1200×1600 123 KB

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4

slightly better illustration of the issue, using sketch.io to show the auto clicks

also noting I attached an apple magic trackpad via bluetooth, and it does not have any issues.

5

I do not remember if you already started a ticket with support. If you have then they will help get it replaced. Sorry it was a defective part from the get go. Otherwise, be sure to start a ticket with support.

Once they respond send them the link to the video you made and maybe this thread? They should see it is not working as intended and will replace it. Good on you for trying a few extra steps and documenting it.

Thanks for the updates!

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6

I have an open issue with them.

  • i shot detailed photos of all the parts.
  • I showed them that binding/alignment of the trackpad in input cover wasn’t part of the issue. by showing that the issue persists even with no topcase.
  • i explained i had reseated the ribbon cables multiple times, and shown the the problem persists across old and new ribbon cable.
  • they asked that i upgrade bios from 3.10 to 3.22 which I had to delay as I understand it’s not safe to do without a battery. and my battery is dead.
  • they said they’d escalate.
  • i’ve just received a reply asking what happened to the original trackpad.

so i’ll respond to that next.

7

latest update from support is they want me to buy a whole new input cover.

i’ve sent them this video of the problem, without the input cover, in use at all

and hope they understand that despite the original trackpad failing after dropping something on the closed laptop. the input cover has nothing to do with the current problem.

8

support is replacing the trackpad/touchpad. (ty! )

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9

The replacement trackpad did the trick. Thanks support.

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