Upgraded from a Gen 12 1260p to a AI370- Same windows install

[Finn_Wynono_Schmolke]

Take a look at this post - it could help:

Windows 11 resets password after eGPU docking (L13 13th Gen Core)

Hi! I’ve encountered the same problem with Windows Hello. When I boot my laptop (not Framework though, Dell XPS 14) I got an error 0xd000a002 and my Windows Hello PIN, Fingerprint and Face unlock does not work and I need to set them up again. If I then turn off the laptop and disconnect or connect eGPU (depending on if it was connected or not during Windows Hello setup) the error reappears. I found out that Windows Hello store it’s keys in TPM. And apparently connecting/disconnecting eGPU tri…

I was having the same issue with my eGPU, but it fixed it…
Just follow the mentioned steps and let us know if it solved your problem.

1. Remove Windows Hello.
2. Suspend Bitlocker.
3. Boot to BIOS and disable TPM.
4. Boot to system and set up Windows Hello.
5. Check with Powershell if Windows Hello keys are indeed stored on the disk now.
6. Reboot to BIOS and enable TPM.
7. Boot to system and resume Bitlocker.