Windows 10 occasionally freezing, needing hard reboot to get running again

Community Support
#1

My Windows 10 Framework will occasionally completely freeze, requiring a hard reset (hold power button for ~15s) to get working again. It doesn’t happen often - maybe 10 times max in the 3 months I’ve had it for, and it gets used several hours a day. I don’t know if it’s always under load when it happens (I am not the primary user).

I’m not sure how to diagnose, any advice?

Heaviest use is YouTube and Facebook Poker.

I ran two and a half passes of MemTest86 today (didn’t have time for four, will run more tomorrow), no errors found.

DIY edition, Batch 8 UK (shipped Feb)

  • i5-1135G7
  • 1x 8GB RAM
    • From Framework
  • SSD 500GB WD_BLACK SN850 NVMe
    • From Framework
    • Firmware updated in March to latest for the wake from sleep issue fix
  • Framework power adapter (UK)
  • Windows 10 Home
    • Clean install on brand new unused SSD
  • Avast Antivirus
  • BIOS 3.07 (as shipped)
  • Latest driver bundle (12_16_21)
    • Updated in May to see if it fixed this issue (it didn’t)
    • Prior to that it was whichever version was latest as at 1st March
#2

If you haven’t done so yet, it’s best to submit a support ticket so that our Support Team can guide you through all the appropriate troubleshooting to get your laptop working as intended. We want to make sure you are taken are of. Here’s the link - Framework | Support

2 Likes
#3

Occasionally the memory might not be seated properly. It’s rare, but it can happen.
Or, it is seated properly, but one of the spring contacts decided to … I don’t know. Go on a strike.
As well as connections for other things. You might have missed something during assembly.
Try switching the slot the memory is in, see if it helps.