11th gen not powering on

Community Support
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1

Hi, yesterday my 11 gen Framework i7-1165g7 (Windows 11) died on me while watching YouTube and updating Linux VM on the background.

Tried to turn it back on, but it was blinking me errors 9 and 10 with a POST code 10000000. After a bit of googling I thought that it might be an RTC battery, so I did “motherboard state reset” procedure, and also tried taking out ssd and ram in various configurations. The only thing that changed is an error code - now it blinks 4,9,10 with 00000000 POST.

Just in case I ordered a fresh ML1220 cell (and a multimeter), but it appeared that my old one was just fine reading 3V. Swapped it anyway but it didn’t help.

Also I have a few type-c cables with a watt meter, and it seems like it doesn’t even tries to charge the main battery as the cable shows 1w max for a few seconds after pressing the power button.

Any help is appreciated, thanks.

P.S. tried with different cables, chargers, with/without ram, swapping ram slots/using single stick in different slots. Also, Fan is not spinning. Also nothing seems to be burned, no smell or other signs of overheating.

2

Removed board today to check the other side for any problems - seems good to me. Also tried starting bare motherboard with single ram stick - same result, just a few more red error codes for missing hardware.
Do we have an info on MB voltage test points somewhere?

3

Hi,
It sounds like a hardware failure to me.
Best to contact Framework support.

4

Yeah, but I have no warranty and they are probably overwhelmed with post-event requests now, maybe later when get home and have access to all my equipment as only have screwdriver, multimeter and tiny soldering iron with me :slight_smile: Also was a bit disappointed when discovered that there is no motherboard schematics available in open access, only for the repair shops who sign an NDA.
Anyway, I ordered myself an AMD 7840 motherboard, hopefully I’ll get it in time as I am traveling and will be at current location for only 2 weeks.