- OS: Ubuntu Linux
- Which generation: I have no idea. I bought it in February 2022.
Hey all! I purchased my Framework DIY less than 2 years ago and recently while online shopping, it suddenly powered off and became a vegetable.
When I try to power it on, the light around the power button responds, then turns off, and the led light on the charging port blinks out a code with green and red lights. By reading this article, I have been able to understand what the code means, but not how to act on it:
The following failed:
- 4: CPU deassert sleep s4
- 9: Fan detected and spins up
- 10: CPU reached S0 state
I followed the guide to fully reset the mainboard, but it made no difference. The same thing happened when I tried to power on the laptop again.
I may need a replacement battery, but I have heard nothing from Framework support since filing my issue at the end of November-- just the automated acknowledgement.
Does anybody have any advice I can take in the meantime while I try to keep hope alive that Framework will reach out to me?