7840U AMD, Win 11 - Programs failing

I have had my 7840U Framework 2.8k display for just over two weeks now.
I have been having some serious issues with Autodesk (AutoCAD) products and Adobe (Acrobat).
Those are my primary work programs outside of some odds and ends and they just are not working. They keep crashing.
I have replaced the RAM, replaced the SSD, updated all drivers, updated windows, reformatted and reinstalled everything from scratch, and nothing seems to be working to rectify this issue.

Is anyone else having this problem or any similar problems?
I mean, these programs are pretty straight forward and I cannot for the life of me figure out why they would give this machine issues.
I’d hate to return the product, but if I cannot run my required programs, it’s not much more than an expensive paperweight to me.

What else should I try?

Clearly contact support officially as if you have re-installed Win and the drivers from the Framework site.

That’s not the same as updating Windows and the Drivers.

Did you buy a prebuild with Windows?

I got a build-it-yourself model. I had a copy of windows 10 and couldnt update due to TPM 2.0 or whatever, so I bought windows 11.

I’ve updated windows via windows update, downloaded the drivers from framework, bought new ram, ssd, etc. (Both sets of ram and ssd are from amazon. Crucial and WD.)

None of those things appear to be the culprit, but I’m willing to admit, maybe I’m missing something.

Have you tried running a Linux from a USB, maybe Ubuntu to see if that is stable and then maybe dual boot it on the main NVMe.

Is it only the two programmes you mention that are problematic?

Unfortunately, Linux is not an option due integration with some hardware/software.

I only use those few programs (outside of MS Office and a few odds and ends). These are the only items that cause the computer to struggle and once it starts to push the fans, things start crashing.

When I connect to the hardware/software (IBWave, Epiq PRiSM, and IB Flex/PCTEL) I mentioned earlier things work fine. When I work on excel or work, things work fine. When I run Vysor to connect to my tablet, things work fine. I’ve run Diablo 4, but only for a few minutes just to test the system, this is a work machine and I dont plan to do anything except those functions.

(BTW, Thank you for responding and working with me. I really appreciate it.)

Did the Adobe software work before? You have had the 2.8k display from the beginning or was this an upgrade? To me it would be odd for these programs to crash. It makes me wonder about the display driver. I am curious what kind of scaling are you using in Windows?

If things worked but then started crashing, it would be good to know what details are given and how is it crashing? Does Windows crash or just the program? Is the system overall stable after the crash? Have you looked in Event Viewer to see if there is any information being passed on what the source of the crash is?

Maybe see what the cpu core temps are, it could be a poor thermal transfer away to the heat sink etc.

You could try this ‘small’ programme

This is something to consider. Now if the program is the only thing crashing and not Windows that would lead me to believe it is something else. Still this is an important thing to check. What are your system temps looking like?

This is a “brand new” machine (Batch 2 AMD with 2.8k Screen).
I will check thermals once I get home in a few hours.

The programs work fine on my Dell Workstation computer (Intel 13th gen i9 with 64gb ram and 2tb ssd).

I have never viewed/used “event viewer” in windows. I assume it will be the same as logs on a typical *nix installation?

Have the programs run on your Framework before without crashing?

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Have you ever checked if this issue is a CPU vendor issue rather than an issue with the laptop?

There are some programs that play pretty nicely with Intel CPUs, but then function significantly worse on AMD CPUs. This might be a cause of your issue as you seem to have followed all the other steps properly.

It’s similar, you should be able to open the windows launcher, and type “event viewer” into the search to open it up. If you go to the “Windows Logs” section of the left menu, then search through the “Application” and “System” lists, there will mostly be messages and warnings, but if you can find the time that the applications crash at and look for entries with a red stop sign icon those should have information about why the applications might be crashing.

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After toying with the system and working through the device with a few people, sadly I don’t think this is the device for me. It could be this specific machine, it could be the drivers, etc for AMD or something different altogether, but I think It’s time for me to move on.

Maybe I’ll be back later for an intel device that might suit my needs.

Thanks to those that tried to help.

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I have found Core Temp highly unstable on Windows 11, but it may depend on what security features you have enabled. Also I was using WSL2 in Windows.

HWiNFO64 seems stable and does the same as Core Temp, but with many more features, so many that customizing it to run it permanently in the background with some key figures showing in icons on the system tray can be quite a chore.

https://www.hwinfo.com/

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There are ways to quantify if your memory is good via memtest. You can also test stability. To figure out this one I would:

  1. Rule out hardware stability issue by running furmark+prime95
  2. Check the crashes in eventviewer → applications to see what clues it gives you and then in system
  3. Check if anyone else is having issues with the software and the cpu/gpu
  4. Does turning off hardware acceleration fix the issue in AutoCAD?
  5. What is the issue you are hsving with Adobe?
  6. Run a memtest. Maybe ram kits are fine but board is bad.

There is not much to go on currently. With some kind of crash logs from both system and application event viewer you might be able to pin down the culprit.

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I use HWinFO too but the core temp does give me a tiny icon in the notification bar.

As does HWiNFO64. It’s just a lot more complicated making it do it than it is with Core Temp.

But I couldn’t get Core Temp to stay running, it would just quit for no reason every so often. This was 1.18 and 1.18.1.

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