AMD: Browser video problems with external screens attached

Community Support
1

I experience a lot of problems watching videos on Firefox, Chrome and Edge when I have external screens connected. The videos are stopping, resetting or the browser window is turning white.

My setup:
Framework Laptop 13, AMD Ryzen 7640U
2x 16GB Crucial DDR5 5600Mhz JEDEC
Windows 11 Pro
latest AMD drivers (also had the problem with previous drivers)

tested screen and docking setups:

with 1x Dell U2515H and 1x Dell U2518D:

  • Lenovo Thunderbolt 4 Dock 40B0
  • Lenovo USB-C Dock Gen2 40AS

also without the Lenovo dockingstations, the problem exists:

  • 1x Dell U2520D with integrated USB-C Dock and 1x Dell U2518D

I’m alway using the rear USB-C ports.

It’s very annoying because I can’t use the notebook properly with it.

2

I have discovered that the problem only accours when I use Winamp at the same time. So it might be a problem with winamp, not with any of the browsers.
Maybe some kind of bad combination: Winamp, external displays, video playing in a browser.

Time to get another music player

3

I am having the same issue with a Dell thunderbolt dock + firefox. I am using the latest AMD Adrenalin drivers and Windows 11 Pro.

4

I’m also still searching for a solution. Winamp was not the cause of the problems, as I switched to another musicplayer and the problems still exists (also without a musicplayer)
I also had the problem without external screenes or a dockingstation attached.

Do you have a website where you can reliably reproduce the problem?

5

Hit this after about 30 minutes of YouTube in Firefox. Latest BIOS as of the time of this post and using an ACASIS dock.

Adrenalin 24.3.1, about to update to 24.7.1