My computer store has run into troubles installing MS Windows Pro on my new laptop (specs shown later on).
Any idea why we’re hitting this issue ?
Here is the conversation to date :
Store 0128 - Kanata Service firstname.lastname@example.org
Fri 12/11/2021 11:12 AM
I know they say you should be able to install Win10 using the standard MediaCreationTool and a 8gb+ USB stick, but it doesn’t work.
I suppose there is a possibility that there’s a defect in this unit, but I won’t be sure of that until I’m in Win10, and have run their driver package…
I’ll let you know how it goes.
From: Myles Dear [mailto:email@example.com]
Sent: November 12, 2021 10:55 AM
To: Store 0128 - Kanata Service
Subject: Re: Your opinion ?
Did you use the recommended procedure ?
Windows 10 Installation on the Framework Laptop DIY Edition - Framework Guides
Before installing Windows 10 Home or Pro on your Framework Laptop DIY Edition, make sure you’ve installed memory, storage, and WiFi. Here is a link to the Framework Laptop DIY Edition Quick Start Guide where we go over all the steps to get started.
Sent from Outlook
From: Store 0128 - Kanata Service firstname.lastname@example.org
Sent: November 12, 2021 10:20 AM
To: Myles Dear email@example.com
Subject: RE: Your opinion ?
In order to get Windows installed, I have discovered – painfully I might add – that it can’t be done from within the Framework unit itself.
Last night, just before I left, Braiden had a great idea, we’re about to install Win10 on a tester system that has compatible chipset drivers, then pull the drive before the machine boots from the SSD for the first time.
The other thing to note is that I will need to install Home to begin with, then upgrade it to Pro using the agreed upon licence, as Bitlocker is forced enabled if Pro is installed, but will stop the drive from loading Win10 if it detects a different machine.
I’m a fan of the laptop as a whole, conceptually even, but Myles…
This one is a pain.
Hope to have it done today, I’ll give you a call once it’s ready.
P.S. – This goes as far as to break installation USB keys, from a software perspective, if we try to install the OS naturally. Just a heads up for the future.
Order number: R586694056
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