Framework 13 screen malfunction

Community Support
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1

Hello All,

I’m also opening a ticket in parallel to the support but I wonder if anyone ever encountered this issue.

Context:

  • Which OS?
    Windows 11
  • Which release of your OS
    Windows 11 24H2
  • Which Framework product
    Laptop 13 AMD 7040 Series (7840u) with 2.8K Screen, Webcam 2 and 61W/H battery

Symptom: Laptop screen doesn’t turn on anymore.

Laptop age: 1 month old

Today, my laptop screen wouldn’t turn on anymore. Luckily I have an USB C screen that I’m using as a secondary. Allowing me to enter windows… Which doesn’t detect the internal screen anymore.

A tried forced restart, no effect. I tried booting from a linux mint disk, no screen either.

I wanted to enter Bios but it doesn’t load on USB C screen (maybe if I tried with an HDMI one?)

After a while I tried opening the laptop, checked the screen cable (seemed normal) and disconnected reconnected the battery. Then assembling everything back, it booted and screen turned on… for few minute. Then it never turned on again. I tried again what I did, without any success.

Did anyone here already encountered this issue? Could this be the screen cable? or the screen being faulty? As I got my laptop for such a short time, and still being under warranty, I’m sure the support will find solution. But I’m wondering the root cause. If I just have a screen from a bad serie so be it. But could there be a fragility with the screen cable?

Thanks a lot for your help - answers !

2

You might check where the cable connects to the display as well. You will have to remove the display to do that. Best of luck getting it going again.

1 Like
3

The other side of the cable is fixed to the screen with a tape. I don’t think it could come off from that side

4

If you carefully peel the tape back it does connect at that end as well. Some people have had issues with that side not being fully connected. I am positive that it disconnects at both ends because I bought a display cable from the Framework marketplace as well as fiddled with them on displays obtained in mystery boxes. Good luck!