My Framework 13 AMD 7040 Series won’t turn on. I got it in September and it’s been working fine. The other day, I let the battery run out and now it won’t turn on. Additionally and at the same time, a few droplets of water were placed on the keyboard by a shaking dog a few meters away. I dabbed them up without worrying since I figured modern laptops would handle a few droplets. Now it won’t turn on at all!
- I charged it and the little power light changed from orange (during charging) to white a few hours later (fully charged)
- Power button is totally unresponsive, monetarily and for 20 seconds
- I removed the input cover and pressed the mainboard power button: same issue
- I unplugged the battery and waited a few hours and retried. When I plugged it back in there are a few red flashes of the LEDs. But the power button is still unresponsive
- If I don’t hold the chassis button while pressing power, it flashes red/blue
- I unplugged the SSD, wifi, and one of both ram chips (tried all combos), still no dice
- There is no RTC battery on this motherboard as far as I can tell, so I can’t do the full reset process as used in the 11th gen intel version.
I’m in discussions with support and they have run me through a list of things to try but we came up short so they’re going to have me ship it back in for repairs. However, they warned me that there’s a queue and may be a delay. They haven’t given shipping info yet and it’s going pretty slow so I thought I’d try community support. I’m worried that this is going to take many months but I’d like a working laptop.