My Framework 13 AMD 7040 Series won’t turn on. I got it in September and it’s been working fine. The other day, I let the battery run out and now it won’t turn on. Additionally and at the same time, a few droplets of water were placed on the keyboard by a shaking dog a few meters away. I dabbed them up without worrying since I figured modern laptops would handle a few droplets. Now it won’t turn on at all!
I charged it and the little power light changed from orange (during charging) to white a few hours later (fully charged)
Power button is totally unresponsive, monetarily and for 20 seconds
I removed the input cover and pressed the mainboard power button: same issue
I unplugged the battery and waited a few hours and retried. When I plugged it back in there are a few red flashes of the LEDs. But the power button is still unresponsive
If I don’t hold the chassis button while pressing power, it flashes red/blue
I unplugged the SSD, wifi, and one of both ram chips (tried all combos), still no dice
There is no RTC battery on this motherboard as far as I can tell, so I can’t do the full reset process as used in the 11th gen intel version.
I’m in discussions with support and they have run me through a list of things to try but we came up short so they’re going to have me ship it back in for repairs. However, they warned me that there’s a queue and may be a delay. They haven’t given shipping info yet and it’s going pretty slow so I thought I’d try community support. I’m worried that this is going to take many months but I’d like a working laptop.
A few droplets are unlikely to get through the keyboard to anything more important, so unless you massively downplayed what happened there that probably isn’t it, especially since you have tried booting it without the potentially (probably not) liquid damaged keyboard.
They diagnosed it and said that both RAM sticks failed so they installed new RAM and sent it back to me
When I got it it still didn’t turn on at all
They thought maybe they sent it back with the old RAM, but I was able to confirm that they didn’t thanks to all the photos they had me take earlier on.
Now we’re back to square one: not sure what’s wrong or how to fix.
Coming up on the 1 month anniversary of sending in my original support ticket.
They sent more RAM, that didn’t work, so they sent me a new mainboard. That did work and I’m back online now!
One interesting diagnostic thing worth mentioning is that after pressing the power button, you have to wait a full 1-2 full minutes for some LED diagnostic codes to blink. I hardly believed this when they mentioned it because my computer seemed so dead, and was skeptical as I held my camera recording for 1-2 minutes. But sure enough, they blinked! There’s a series of red/green lights that indicate what’s wrong.
My blink codes were: R G G R G G G G G R G G R G G G G G G G G W
Guess we’ll close this for now… problem was dead main board.
